Terms & Conditions

Customer Care

At Jade&Co, our customers are at the heart of everything we do. We are committed to providing high-quality products and exceptional service. If you have any questions, concerns, or feedback, please contact our customer service team at support@jadecoclothes.com or via our contact form on the website.

Order Issues: Should you experience any problems with your order, such as delays, missing items, or defective products, please get in touch within 7 days of receiving your order. We will promptly work to resolve the issue.
Sizing & Product Information: While we strive to ensure all product descriptions, images, and sizing details are accurate, slight variations may occur. If you need help with sizing or have questions about our products, we are happy to assist you before you place your order.
Custom Orders: Unfortunately, we do not accept custom orders at this time. All products are sold as listed on our website.

Privacy & Safety

Jade&Co respects and values your privacy. We are committed to protecting your personal information and keeping your online experience safe and secure.

Personal Information: When you make a purchase, subscribe to our newsletter, or contact us, we collect personal information such as your name, email address, shipping address, and payment details. This information is used solely to process your order, provide updates, and improve your customer experience. We do not share or sell your personal data to third parties.
Payment Information: We use secure payment gateways to ensure your payment information is protected. We do not store credit card details on our servers. All transactions are encrypted and processed through a trusted third-party provider - Peach Payments.
Cookies: Our website uses cookies to enhance your browsing experience and improve site functionality. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our site.
Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites, so please review their policies if you navigate away from our site.
Safety of Information: While we take reasonable steps to protect your personal information, no data transmission over the Internet is guaranteed to be 100% secure. By using our site, you acknowledge that you provide your personal information at your own risk.

Wholesale Inquiries

Jade&Co is proud to offer wholesale opportunities for select partners who share our passion for quality swimwear and local craftsmanship.

Wholesale Applications: If you are a retailer interested in carrying Jade&Co products, please contact us at jadeandcoclothes@gmail.com with details about your store, location, and the type of partnership you’re seeking. We will review your inquiry and respond within 5-7 business days.
Order Minimums & Pricing: Wholesale orders are subject to minimum order quantities, which will be discussed upon approval of your application. Pricing and product availability may vary depending on the size and location of your store.
Terms of Sale: All wholesale orders must be paid in full before shipping unless otherwise agreed upon in writing. We will provide you with an estimated delivery timeline once your order is placed. Any changes to product orders must be communicated before dispatch.
Brand Representation: As a wholesale partner, we expect you to represent the Jade&Co brand with integrity and align with our values. This includes accurately representing our products to your customers and adhering to any specific marketing guidelines we provide.

For any questions regarding wholesale opportunities, please email us at jadeandcoclothes@gmail.com.

Payment Methods

- Credit / Debit Cards
- Electronic Funds Transfer (EFT)

- PayJustNow

- Cash Deposit